The receptionist answers your phone when nobody else can: you're up a ladder, on another call, or it's nine at night. It picks up in a natural voice, finds out what the caller wants, and books a quote visit, arranges a callback or takes a message. It follows a call flow you control, and it only tells callers what you've told it.
It's new, so it's marked Beta in the sidebar.
Click Receptionist in the sidebar.
The first time, you see Your AI receptionist answers your phone and a Get started button. Once it's set up, it has five tabs: Overview, Call flow, Test, Calls and Settings. The pill at the top says whether it's answering your number: Live, Paused, Not live yet or Not set up.
Set it up. A few short screens: your business, what calls should end with, what it asks, how calls reach you, your calendar and its number. See How to set up your receptionist.
Get its phone number. It answers on a new number of its own, yours the moment you pick it. See How to get your receptionist's phone number.
Change what happens on a call. Draw the call flow yourself, or tell the AI what to change. See How to change your call flow.
Try it. Ring it from your browser, or type. See How to make a test call.
Put it live, pause it and publish your changes. See How to put your receptionist live, pause it and publish changes.
Choose when it answers. It can ring your mobile first and only pick up when you don't. See How to choose when your receptionist answers.
Tell it about your business, from your Business Profile, your website, documents and notes. See How to choose what your receptionist knows and How to fill in your business profile.
Choose the questions it asks about a job. See How to choose what your receptionist asks callers.
Choose who it books visits with, and whether a visit waits for your OK. See How to choose who your receptionist books visits with.
Change its name and voice. See How to change your receptionist's name and voice.
Read your calls and ring people back. See How to read and follow up your calls.
Choose who hears about calls, and whether they're recorded. See How to choose who hears about calls.
Keep an eye on its minutes. See How your receptionist minutes work.
The Overview tab is the receptionist at a glance:
Its name, the business it answers for, its number, and what it's doing right now. Go live or Pause is here, with Test it.
Recent calls, with All calls. If calls are waiting on someone, it says how many there are to follow up.
Still to do: anything it needs before it goes live, or would answer better with, each with Fix. When nothing's left it says All set.
Minutes this month: the minutes it's used against your plan's.
Everyone on your team can open the receptionist, read the calls, mark follow-ups done, link a call to a letter and approve or decline a visit waiting for your OK.
Only your team's admins can set it up, change its settings and call flow, make test calls, get or release its number, publish, and put it live or pause it. A member still sees those buttons, but gets an error on pressing them. Ask an admin, who can make you one on the Team page (see How to invite your team).
The receptionist answers real calls on a real number, so it starts with your plan rather than your free trial. See Why the receptionist isn't on the free trial.
