Why the receptionist isn't on the free trial

Why the receptionist waits for your plan to start, and how a billing member can end the trial early to use it now.

The receptionist answers real calls on a phone number of its own, and every call costs us, so it isn't part of the free trial. On a trial you can see the receptionist in the sidebar, but you can't set it up, make test calls, get a number or put it live until your plan starts.

Start your plan now to use it

Only your account's billing members can do this.

  1. Click Receptionist in the sidebar. It says The receptionist starts with your plan.

  2. Click End trial and start now.

  3. Check what you'll pay today. Nothing else about your plan changes.

  4. Click Pay … and start, which shows the amount. If there's nothing to pay, the button says Start my plan.

Your plan starts today, and you can set the receptionist up straight away. See How to set up your receptionist.

If your card is declined, you can add another card in the same window.

Why is there no End trial button?

You're not a billing member. The page says Only your account's billing members can end the trial. Ask whoever looks after billing, or wait for your trial to end. See How to add billing members.

What if my team has no plan?

The page says The receptionist comes with a plan. A billing member can click Choose a plan. See How to choose a plan for a team without one.

What happens to my number if my plan ends?

The receptionist stops answering, and calls ring your fallback number. About a week after the plan ends, its phone number is released. Choose a plan before then to keep it. See How to get your receptionist's phone number.

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