Real reviews from real clients win you work. Your clients leave them from their project's client portal, and every review goes straight onto your Portfolio page, with your average score.
Ask a client for a review
Open the project and click its Client portal tab, then Reviews.
Choose when to ask:
When the job's complete: once you mark the project complete, we email your clients the review link and a card on the portal asks them.
Now: a card on the portal asks your client straight away.
Off: the portal doesn't ask, and the review link doesn't work.
To send the review link yourself, use Send the review link: click Copy link and send it however you like, or click Email the link to email it to the people on the project.
See your reviews
Click Portfolio in the sidebar, then the Reviews tab. Every review is listed with its stars, who left it and which project it's for. At the top is your average score and how many reviews are on your page.
Hide a review
By law, you can't hide a review just because it's bad. But you can hide one for a few good reasons.
On the review, click the … menu (Review options).
Click Hide from my page….
Pick the reason: It's offensive, It isn't about our work, It shares personal details or It isn't genuine.
Click Hide it.
The review stays in your list, marked Hidden with its reason, but it's off your page.
Show a hidden review again
Open the same menu on the review and click Show it again.
Why can't I hide a bad review?
Your page has to show your clients' reviews, good and bad. Hiding the bad ones would mislead the people reading them, and UK consumer law forbids it. That's why you can only hide one for one of the four reasons listed.
Why has the review link stopped working?
The project's review request is set to Off. Open the project's Client portal tab, then Reviews, and choose When the job's complete or Now.
Why can't I delete a review?
Reviews can't be deleted, only hidden for one of the reasons above.